GENERAL TERMS & CONDITIONS

• These Terms and Conditions shall apply to all aspects of use of the SMS and/or the website falconbet.co.ke and any of its subdomains (the "Website"), the online betting account via the Website (the "Account") and the gaming and gambling products and betting services operated via the Website and SMS platform (the "Services").
• The Website and SMS systems are operated by FalconBet Limited ("FalconBet"), a company duly organized under the laws of Kenya, licensed and regulated by the Betting Control and Licensing Board of Kenya under License No BK0000773.

• The General Terms and Conditions;
• The Live Betting Rules;
• The Privacy Policy;
• The General Sport Betting Rules;
• The General Casino Betting Rules;
• The General Racing Betting Rules;
• The General Jackpot Rules.

All terms and conditions listed on this page shall together be referred to as "The Terms of Use" or "T&C". "User" and "Customer", "You" and "Your" refer to you, the person accessing the Service and accepting the Company's terms and conditions.

The Terms and Conditions contained herein represent the complete, final, and exclusive agreement between the Customer and the Company and supersede all prior agreements, representations, and understandings.

By using the service, the Customer confirms that they have reached the age of 18 or such legal age as required under applicable laws. FalconBet does not accept any Users under the age of 18 and reserves the right to verify any Customer's age. If identified as underage, the User's winnings shall be forfeited, and the Account shall be blocked immediately.

The Customer's interest in using the service is of a personal nature, and is to be used purely for personal entertainment. Any commercial and professional interest is discarded.

FalconBet does not warrant the constant availability and functionality of all or any products offered by FalconBet. FalconBet may not be held liable and will be held harmless by the Customer for any damages, losses, costs, loss of profits or any other disadvantage a Customer may incur in connection with any disconnection from or the non-availability of any of the products offered by FalconBet for whatever reason.

FalconBet cannot be held liable in any case for any damage or loss caused directly or indirectly by the service or by its contents or by the contents provided by a third party, unless they are based on intentional or gross negligence.

FalconBet shall not be liable if the Customer is unable to place a bet due to congestion on the SMS system or any other electronic communication media used for the purposes of betting.

Any exception to the existing Terms of Use will be communicated in written form to the Customer. Any verbal statement made by FalconBet employees or affiliates will not be considered in case of a dispute.

These Terms of Use shall be governed by and interpreted in accordance with the laws of Kenya and you irrevocably submit to the non-exclusive jurisdiction of the courts of Kenya in relation to any dispute in relation to the Terms of Use.

Any bet placed by the User shall be governed by the applicable provisions of the applicable Kenya Criminal and Civil laws and any regulations and rules made in terms thereof, as amended from time to time. It shall be the responsibility of the User to ensure that he/she is aware of these provisions.

All indicated dates and times are based on EAT (Eastern Africa Time), unless otherwise specified in the Terms and Conditions where UTC time is applied (Universal Time Coordinated).

The betting service is available in Kenyan Shilling (KES) only.

1. The Terms of Use can be changed at any time by FalconBet at its own discretion. All changes will become effective on their publication on our website.

2. If you consider any amendment carried out to be intolerable, you may cease using the service.

3. The continued use of the Service after the date when the Terms of Use are meant to come into effect will correspond to a complete acceptance of the revision performed, whether or not the changes have been acknowledged.

1. A User must register an Account to use any of the Services. FalconBet reserves the right to refuse to register your Account with or without cause.

2. (a) In order to register an Account, you represent, warrant and agree that you are: (i) 18 years old; (ii) you will provide accurate registration information when registering the Account, including, without limitation, full name, the correct date of birth, country of residency, email address and telephone number and notify us of any changes of such details; (iii) you are opening the Account for your personal use and are acting as the principal and not on behalf of third party; (iv) you are legally capable of entering into binding contracts, including these Terms of Use and each subsequent bet or game play.

(b) FalconBet reserves the right to verify the User’s age at any time. In the event that you are found to have breached the clause 2 (a) or any of the representations and warranties therein are deemed false, we may (i) cancel any bet you have placed; (ii) not pay any winnings that may otherwise be payable in respect of such bet; (iii) terminate the Account and (iv) refer the matter to the police, notify the family and/or appropriate regulatory authority.

3. By registering an Account and/or using any Services or the Website, you hereby agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require or deem necessary and/or are required by applicable laws and regulations, and/or by the relevant regulatory authority. You agree to provide all such information as we require in connection with such verification checks. FalconBet shall be entitled to suspend or restrict your Account and/or any of the Services or part thereof in any manner that we may deem to be appropriate, until such time as the relevant checks are completed to our satisfaction. Without limiting the foregoing, in the event we cannot successfully verify any of the elements of the Account registered details or if any information provided is deemed to be false or inaccurate, FalconBet reserves the right to void any of the bets, suspend or terminate your Account and forfeit the balance of your Account. FalconBet reserves the right to engage a third party to perform verification checks. Any information you provide to FalconBet for Account registration or send to FalconBet as part of the Account management or verification procedures shall be used in accordance with the Privacy Policy. It is your responsibility to ensure that all details you provide us in satisfaction of our verification checks are kept up to date.

4. You cannot buy, sell or transfer the Account to other User(s). You shall not transfer or sell your Account and/or acquire or accept a transfer of another registered Account with FalconBet from another person.

5. FalconBet does not allow any of its employees, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider or an agent (to be determined at FalconBet’s absolute discretion) to bet on any market or event. All such bets shall be void.

6. Each User may open only one Account. If we have reasonable grounds to believe that you have more than one Account (including any Accounts you opened with misspellings or different variations of your name or email) and we reasonably believe that multiple Accounts have been opened or used in breach of the Terms of Use, we may close your Accounts, or allow you to retain the first Account you opened with us. We will be entitled to declare all bets placed under any duplicate Account(s) as void and withhold any winning payments.

7. When opening an Account, you may be allocated or may be requested to choose the username and will need to create a password. You must keep all Account information secure at all times, including the Account username and password. You are responsible for the security of your Account and all transactions performed under your Account. If you lose or forget your username and/or password, you should change your password without delay via your Account, the Website or by contacting us. If you believe or have reasons to suspect that a third party is aware of or may have access to any Account information, including your email or mobile number, contact us immediately. FalconBet has no reason to believe that at the time of acceptance of the bet, the bet was not placed by you. All the bets will stand if the correct username and password are entered to access the Account. FalconBet shall not be liable for any loss that you may incur as a result of misuse of username(s) and/or passwords(s) or from any unauthorized use of your Account, whether fraudulent or otherwise.

The User can request termination of their Account whenever they wish by using the Account option after log in. Any negative balance on the Account will be immediately due and payable to FalconBet and the Account cannot be terminated until such amount is paid in full. An Account terminated by you may be reopened depending on the circumstances and the reasons for Account termination, on your request and at FalconBet’s discretion, subject to successful identity verification checks. In such event, the use of the Website and/or the Services shall be subject to the Terms of Use that are in force at the date of Account reactivation. You will not be able to register a new account with FalconBet once your Account has been closed.

Without limiting any rights of FalconBet hereunder or in law, if FalconBet reasonably believes, at its sole discretion, that you have breached these Terms of Use, including any of sports or game rules and terms and conditions applicable to any specific functionality, bonus or promotion, or actual or suspected prohibited behavior leading to collusion or fraud or activity aimed at defrauding FalconBet, or there has been unusual activity on the Account, or for any legal reasons, FalconBet may:

• Suspend your Account for up to 90 days;
• Restrict you from withdrawing funds from your Account and/or making deposits and/or placing the bets;
• Prevent you from accessing your Account;
• Terminate your Account.

FalconBet may require you to provide any additional information that is necessary to conduct an investigation and/or verify your compliance with these Terms of Use.

Without limiting or restricting FalconBet’s rights and/or remedies available to it hereunder or in law, we may exclude the User from the Services, suspend and/or terminate the Account and/or cancel any bets placed under the Account, including the winning bets, at our absolute discretion and without having to disclose the reason.

If you have any query regarding your Account, it is your sole responsibility to notify FalconBet as soon as possible and provide all relevant information you know or have in relation to the query or as we may require.

Following the termination of the Account, FalconBet will return any amounts used to place then open bets (other than the bonus funds which will be forfeited) into your Account, unless such funds are not due to you as per these Terms or Use or otherwise.

FalconBet reserves the right to report any of your Account details to sporting bodies, associations, authorities, police or any other investigatory and/or state authorities, or any other third party as prescribed or permitted by law or any applicable rules. If we have reason to believe you are involved in fraud, dishonest or criminal acts, we reserve the right to refuse a bet or game wager, void accepted bets, and withhold settlement.

A dormant account is a customer account with no transactions for 36 months. Any dormant account will be closed after 36 months of inactivity, and any funds will be sent to the tax authority if prescribed by law.

If FalconBet reasonably believes, at its sole discretion, that you have breached these Terms of Use, including any sports or game rules and terms and conditions, or any activity aimed at defrauding FalconBet, FalconBet may:

• suspend your Account for up to 90 days;
• restrict withdrawals/deposits/bets;
• prevent access to your Account;
• terminate your Account.

FalconBet may request identification, payment provider documentation, and notify you via email or popup. Account suspension or termination can happen without notice. Based on the review, your Account may be reactivated or closed. You may need to provide evidence for suspicious activity.

If termination is due to fraud or breach, bets not yet placed may be voided and returned. Residual winnings may be forfeited. All rights to use the service immediately end upon termination. It is your responsibility to uninstall/remove any related software.

Without limiting or restricting FalconBet’s rights and/or remedies available to it hereunder or in law, we may exclude the User from the Services, suspend and/or terminate the Account and/or cancel any bets placed under the Account, including the winning bets, at our absolute discretion and without having to disclose the reason.

If you have any query regarding your Account, it is your sole responsibility to notify FalconBet as soon as possible and provide all relevant information you know or have in relation to the query or as we may require.

Following the termination of the Account, FalconBet will return any amounts used to place then open bets (other than the bonus funds which will be forfeited) into your Account, unless such funds are not due to you as per these Terms or Use or otherwise. We reserve the right to withhold the funds in the Account from you pending determination of any investigation where we suspect you have acted in breach of these Terms of Use or any other rules and terms and conditions applicable to or any part of the Services, including, where we suspect the Account to be linked with fraudulent or suspicious activity, and where we have to withhold the funds by law or to comply with any request or instruction from any governmental or regulatory authority.

FalconBet shall not be liable to you for any termination of the Account for whichever reason. Your sole remedy in the event of termination of the Account shall be the payment of any then valid undisputed Account balance, and FalconBet shall have no further liability whatsoever.

FalconBet shall report any of your Account details to sporting bodies, associations, authorities, police or any other investigatory and/or state authorities, or any other third party as prescribed or permitted by law or any applicable rules. Without limiting any of the rights of FalconBet hereunder, where we have reason to believe that you are and/or your activity under the Account indicate you are involved in fraud, dishonest or criminal acts, we reserve the right to refuse a bet or game wager (jointly and severally under the Terms of Use a “bet”) or any part of a bet offered to us and to void any accepted bets and withhold settlement (there may be other instances where we may void a bet as detailed under the specific sport/event rules, or as otherwise instructed by an appropriate regulator or authority). You shall indemnify and shall be liable to pay us, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your fraud, dishonesty or criminal actions.

A dormant account is a customer account with no transactions for 36 months. Any dormant account will be closed after 36 months of inactivity and any funds will be sent to the tax authority if prescribed by law.

You can deposit the funds into your Account with one of the payment methods made available by FalconBet. FalconBet reserves the right to verify the ownership of the payment method(s) used to credit your Account and/or ownership or origin of the funds by requesting supporting evidence from you. If you deposit funds using a payment method (bank account, credit or debit card) that is not registered or issued in your name, and without limiting our rights, we may (i) suspend your Account and/or (ii) request to you additional information and documentation we may deem necessary to demonstrate that you are authorized to use the respective payment method. Your Account may remain suspended until you provide and we verify the information and/or documentation requested.

Any bank account you register under the Account must be operated by a licensed bank in the Territory and be registered in your name only. If we determine that a deposit into your Account is made from a payment method held or issued in third party’s name, or from the monies provided to you by a third party to be used for wagering, then we may elect to refund the deposit directly back to its source. If this determination occurs after bets have been placed, your bets will be voided and we will not be obliged to pay any winnings which might otherwise have been payable to you or reimburse you for any loss incurred.

FalconBet does not charge fees for deposits made by bank transfers, credit or debit cards; however, your payment provider’s charges may apply. The minimum and maximum deposit amount may apply depending on the type of the payment method you choose. Any deposits that are subject to the bonus promotion offer will be regulated by the bonus promotion rules and may not be available for withdrawal.

The Account is provided to you solely to enable you to use the Services and pursuant to the Terms of Use only. Your Account should not be used as a banking facility and will not generate any interest. Deposits should only be made with a view to using the funds to place bets. If you appear to be depositing or withdrawing money without genuine play, FalconBet reserves the right to suspend or restrict your Account and to investigate the relevant activity. This may result in the Account being terminated. In such circumstances, we reserve the right, in addition to any other rights we have, to set off from your Account, without prior notice, any bank charges we have incurred.

FalconBet reserves the right to change the payment methods we accept from time to time. Furthermore, in our absolute discretion and without giving reason, we reserve the right to refuse to accept any type of payment method presented to us irrespective of whether we have previously accepted such payment method type from you or would usually accept that payment type from any User.

a. Withdrawal Eligibility:

• Users can only withdraw funds from their account if the available cash balance comes from winnings.
• Any funds deposited into the account must be wagered in full before they become eligible for withdrawal.

b. Account and Bank Matching Requirements:

• The name on the FalconBet account must match the name on the bank account to which the withdrawal is being made.

c. Mobile Number Verification:

• The mobile number used as the FalconBet account username must match the mobile number registered with the payment provider.

FalconBet reserves the right to reject any withdrawal of funds if it appears to be linked with transactions predominantly performed with the purpose of allowing the transfer of money from one payment method to another, including, without limitation, unplayed deposit withdrawals and in the event the User cannot provide satisfactory evidence of the payment method ownership. FalconBet also reserves the right to request proof of deposit for any transaction and to apply a transaction fee of 1% on any unplayed funds prior to withdrawal.

FalconBet may undertake any verification checks at withdrawal as may be required by FalconBet or by third parties (including, but not limited to, regulatory bodies). FalconBet may suspend the availability of any withdrawal method and/or the withdrawal function available under the Account until the completion of the verification checks and/or suspend the Account and/or any of the Services availability. Without limiting the provisions of Clause III (3), upon withdrawal request initiated by you, you may be requested to send us a copy of your ID or Passport (front/rear) and any or all of the following documents: - In case of credit card transactions, a copy of the card used to make the payment, showing the last 4 digits; - We may require you to make a deposit in order to cross-check the name and last name of your bank account, that must match the KYC documents; - A copy of an official document (bank statement, debit card statement etc.) no older than one calendar month, showing your name, billing address, account number and FalconBet-related transactions where applicable; - Any other document that may be relevant in order to complete the check. Your cooperation and compliance with our requests will speed up the verification process.

The minimum withdrawal request is displayed on the withdrawal section of the user account. The withdrawals are generally processed within 4 hours from 9 am and 9 pm, subject to the verification process which may apply. FalconBet does not accept any liability for any delays which may be due to the payment provider.

The User shall not attempt any charge-backs, reversals or otherwise cancel any deposit previously made into the Account. If we incur any charge-backs, reversals or other charges in respect of your Account, we reserve the right to charge you for and/or set off from your Account balance the relevant amounts incurred.

We reserve the right to withhold payment and to declare bets void if we reasonably believe you have breached these Terms of Use, including, without limitation, pursuant to the terms and conditions applicable to any specific Services, you were under the age of 18 when you registered the Account or placed a bet, you were in a jurisdiction that renders your use of the Services illegal, another person made deposits into or withdrawals from your Account, we have not been able to verify your identity of any of the statements you make in the course of the use of your Account or when requested by FalconBet. If you owe any money to us for any reason, we have the right to offset the amount owed against money in your Account (including in any identified duplicate Account), as may be applicable, or money that you have otherwise won, before making any further payments to you or permitting you to withdraw any funds from your Account.

You are responsible for reporting your winnings to the tax and/or other authorities as may be applicable from time to time.

If the Cash Voucher option is enabled, you will be able to withdraw also via an agent. Once the payment is processed, go to your agent/shop and provide the Voucher Code and your username, in order to cash out your winnings. The code is valid only once. Provide it only to your trusted agent/shop. It is the customer's responsibility to reveal the code only to the trusted agent/shop. The Voucher Code is provided to the customer solely pursuant to the Terms of Use only.

1. FalconBet has no obligation to accept any bet or wager and may decline or limit bets. 2. Bets cannot be placed if your Account has insufficient funds and are subject to minimum stake requirements. All bets are your responsibility. 3. Bets are confirmed when: - For sports: a betslip appears in your Account with confirmation and slip number. - For games: bet ID appears in your Account. 4. FalconBet is not liable for invalid bets; winnings on valid bets will be added to your Account balance. 5. FalconBet reserves the right to void bets and withhold winnings if: - Event integrity is in question. - Prices or pools are manipulated. - Match-rigging is detected. - Bettor was underage or in an illegal jurisdiction. - Any other reasons stated in the Terms of Use. 6. Only potential winning calculations with total odds are deemed valid.

We may make available the bonus offers, promotions or reward programs on the Website, via your email registered under your Account or social media. You can find more information under your Account and our help pages.,Your eligibility for the offer or promotion and/or participation in the rewards program will be subject to the terms and conditions for the respective bonus offer, promotion or rewards program available on the Website and/or your Account.,FalconBet reserves the right to deny or to terminate any bonuses, promotions and/or special offerings, as well as to modify, suspend or discontinue their validity at its sole discretion and without informing the User.

FalconBet makes an effort to ensure there are no errors made in its systems utilized to make the Website and/or the Services available for use. However, human and/or system errors occasionally result in errors. FalconBet reserves the right to correct any error, whenever identified, and to void any event/line contained in bets placed where such error occurred..

A non-exhaustive list of such circumstances is as follows:,(a) where we misstate any odds or terms of a bet as a result of obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;,(b) where we have made a ‘palpable error’. A palpable error occurs where:,(i) in relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market;,(ii) in relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;,(c) where we have continued to accept bets on a market which should have been suspended or had already finished (referred to as ‘late bets’);,(d) where an error has been made as a result of your fraudulent or prohibited activity or activity under your Account in breach of the Terms of Use;,(e) where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to any of the relevant terms and conditions applicable to any of the Services;,(f) where an error is made by us as to the amount of winnings/returns that are paid to you, including as a result of a manual or computer input error;,(g) where an error has been made by us as to the amount of free bets and/or bonuses that are credited to your Account;,(h) where a bet containing incompatible events is accidentally accepted, because of human or technical error;,(i) where systems or communication error occurs related to the generation of random numbers;,(j) failure of any of our systems; such circumstances being referred to as an “Error”.

(a) correct any Error made and re-settle the same line of a bet at the correct price or terms which were available or should have been available on the Website at the time that the bet was placed; in such event the line in a bet will be deemed to have taken place on the terms which were usual for that bet;,(b) where it is not reasonably practicable to correct and re-settle under paragraph 3 (a) above, to declare the line of the bet void, deduct the winning and return the stake to the Account;,(c) in circumstances where the Error has resulted from your fraudulent or prohibited activity or activity under your Account in breach of the Terms of Use, to void the line of the bet and terminate your Account.

If we wrongly pay an amount to you or we pay you more than the amount to which you are entitled to, we will firstly block any withdrawal request, then deduct any winning wrongly credited as per point 3 b) above, and in case the money unduly credited has been used for further bets or has been successfully withdrawn, you agree to repay to us immediately upon request from us the amount that has been wrongly paid or overpaid to you. The User must inform FalconBet as soon as possible of any amount wrongly credited to their Account. We have the authority under our right to adjust your Account to reflect the true outcome and rectify the Error. This includes, without limitation, cancelling the bets or winnings from the events or games where you have used the funds, which have been credited to the Account or awarded to you as a result of an Error. FalconBet may withhold any winnings which you may have received with such funds and you will immediately repay to us any such amounts when a demand for repayment is made. Without prejudice to the foregoing, FalconBet may set off such amounts from any positive balance on your Account.

Neither we (including our officers, employees or agents), nor our partners or suppliers, shall be liable for any loss, including loss of winnings, that results from any Error or any mistake made by you in utilizing the Services.

You shall inform us as soon as reasonably practicable should you become aware of any Error and stop immediately any further activity in relation to the Service(s) the Error applies to.

If you want to report an Error or have any questions, please contact the Customer Support Team. Please note that any calls to our Customer Support Team may be monitored or recorded for training and quality management purposes and to assist us in quick and effective resolution of queries.

In the event that the printed version of a document or of a coupon differs from the web version, the latter shall prevail. In the event of any dispute, the User agrees that the records of our server shall act as the final authority in determining the outcome of any claim.

In the event that an error is identified after a winning notification has been sent to a customer, FalconBet reserves the right to correct or void the winnings in accordance with Errors and Omissions Policy.

FalconBet provides the Website and Services with reasonable care but excludes all implied warranties to the fullest extent permitted by law. No guarantee of uninterrupted service or error-free information is provided, and any use is at your own risk.

You use the Website and Services at your own risk. FalconBet disclaims liability for any damages or losses arising out of your use, including indirect or consequential damages. FalconBet’s liability is limited to the amount of the bet in question or misplaced funds.

All intellectual property rights in the Website, Services, and data belong to FalconBet or its licensors. You are not permitted to copy, reproduce, or use content except as authorized.

Complaints must be submitted within 15 calendar days and must include your User ID and bet details. Claims after resolution must also be submitted within 15 days. Offensive language towards staff will not be tolerated.

Failure by FalconBet to enforce any right does not constitute a waiver of that right. No waiver shall be effective unless in writing, excluding email.

If any part of the Terms is found to be invalid, the remainder shall still apply. The invalid part shall be modified to reflect the original intent within the law.

You may not transfer your rights under these Terms without FalconBet’s consent. FalconBet may transfer its rights at any time.

Nothing in the Terms creates a partnership or agency relationship between you and FalconBet. No third party has rights under the Terms unless expressly stated.

These Terms and referenced documents represent the entire agreement between FalconBet and the User, superseding any prior agreements. The current Terms apply to the latest version of the Website.